Request account deletion
You can request deletion of your Ride account and associated personal data without reinstalling or opening the app. This page is intended for Ride customers, drivers, merchants and delivery partners.
src/lib/site.ts, test the process end to end, and set deletionWorkflowApproved: true only after it is working.What to include
- The phone number registered to your Ride account, including country code.
- Your account role or roles: rider, driver, merchant, delivery partner or other.
- A short statement that you are requesting account and associated data deletion.
Do not send your password, OTP, full payment-card details or identity documents by ordinary email. Ride should use a secure verification process if additional verification is necessary.
What happens next
- Ride acknowledges the request through the contact channel.
- Ride verifies that the requester controls the account using a documented, proportionate process.
- Ride deletes the account and associated personal data, subject only to documented legal, accounting, safety or fraud-prevention retention requirements.
- Ride confirms completion or explains any data retained, the reason and the applicable retention period.
Data that may need limited retention
The final policy must identify exact categories and legal or legitimate reasons for any retained records, such as transaction, payment, safety or fraud-prevention records. Do not use this statement as a blanket reason to keep all account data. The retention period and access restrictions must be documented.
Need help?
Contact support@ride.digital-papyrus.com.
See the Ride privacy policy for the data-handling and retention details.