RIDE SUPPORT
How can we help?
Use the relevant channel for customer support, driver and fleet partnership enquiries, merchant onboarding or privacy matters.
Before launch: configure and test the public support mailbox. Google Play requires a support email address in the app's store contact details. The website is recommended, but it does not replace a monitored email inbox.
App and booking support
Email: support@ride.digital-papyrus.com
Email Ride Support ↗Driver, fleet and merchant partnerships
For driver, fleet, store, restaurant, workshop or delivery-partner enquiries, use the support mailbox with a clear subject line. A dedicated partner mailbox can be added later if the operating team is ready to monitor it.
Privacy and data requests
Email: privacy@ride.digital-papyrus.com
To request account deletion, use the account deletion page.
Emergency situations
Do not use ordinary app support for a life-threatening emergency. Ride is not an emergency-response service. In Bangladesh, contact the national emergency service at 999.